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Dermolife Academy is a vocational school offering 1- and 2-year study programs, accredited by the Ministry of Economy, Culture and Innovation.

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  • Monday - Saturday
    8.00 - 19:30
  • Sunday
    Closed

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Communicating professionally with difficult clients

The beautician in the performance of her profession must have a behavior to respect norms, moral and social values which are: Professionalism, Competence, Ethical Behavior, Hygiene and Purity.

Four strong points that play an important role in the career of an esthetician.
Like is a profession that gives the opportunity to meet many people with different characters different over the years, she understands how her behavior towards a client should be, especially a whimsical customer. The secret to gaining the customer's trust is to give complete satisfaction.

The beautician will also deal with difficult clients who pass from one beautician to another, they look for an ideal place where in reality it does not exist. Difficult customers tend to embarrass themselves, for this reason:

- They are never satisfied with the results of the treatments and often show it verbally used a terrible irony, they gossip and speak badly.

If the client uses irony, you should soften the client without reacting by engaging in dialogue complimenting her on the way she uses irony.

Also, the difficult customer, there is a lack of family love, so you should be with us able to invent a sentimental or family story.